What Is Max? Quick Guide to Register, Deposit, and Withdraw

Max is a crypto exchange founded by MaiCoin in 2018, focused on the Asian market. It offers secure and legal fiat-to-crypto trading for users.

New to Max? This quick guide shows you how to register, deposit, and withdraw. Start your crypto journey today!

What Is Max?

Max (MAX Exchange) is a crypto platform that ranks in the global top 100 and offers TWD trading, spot trading, fee discounts, and follows Taiwan regulations for a safe and trusted experience.

Max Exchange Overview:

• Key Advantages: Supports TWD deposits, low fees, full legal compliance, and strong user trust.
• Parent Company: Backed by MaiCoin Group, Taiwan’s top blockchain and crypto provider.
• Regulatory Compliance: First exchange in Taiwan approved for AML compliance by the FSC.
• Trust Account: TWD funds are securely held by Far Eastern International Bank.

Is Max Exchange Safe?

Yes. Max complies with Taiwan’s Financial Supervisory Commission regulations and partners with trusted banks to safeguard user funds. It is a legal and regulated crypto platform, not a scam.

In 2021, Max submitted an AML statement to the FSC and implements multiple layers of security:

• Fund Security: TWD deposits are held in custody by Far Eastern International Bank.
• Technical Protection: SSL encryption, offline cold wallets, and two-factor authentication.
• System Defense: Regular stress testing to enhance cybersecurity.

Max Sign-Up Guide: Open Your Account in 6 Easy Steps

Just follow these 6 simple steps to complete your registration and open a trading account.

Step 1: Prepare Your Documents

Before registering on Max Exchange, make sure you have the following documents ready:

Step 2: Visit the Max Exchange Website

1. Go to the official Max Exchange website and click “Register.”
2. Enter your email and create a password.
3. Read and agree to the Terms of Use and Privacy Policy, then click to create your account.

Note: You cannot register if your country of residence prohibits cryptocurrency trading.

Step 3: Verify Your Email

• Go to your email inbox and look for a message titled “MAX Account Activation.”
• Click the verification link to proceed to the account setup page.

Step 4：Complete Level 1 Verification

• Bind Your Phone Number:
  • Enter your phone number and click “Get Verification Code”
  • Enter the code you receive via SMS and click “Bind Phone Number”
• Fill in Basic Information: Provide your full name, date of birth, address, and other required details
• Upload Identity Documents:
  • Upload the front and back of your ID, plus a second document
  • Upload a selfie holding your ID and a handwritten note that says: “For MAX registration only + [Upload Date]”

Important Notes:
• Level 1 accounts can only trade crypto-to-crypto. TWD trading requires Level 2 verification.

• Your ID, face, and handwritten note must all be clearly visible in the photo. Avoid covering any part of the ID.

• Only JPG, JPEG, and PNG image formats are accepted.

Step 5: Upgrade to Level 2

• Link your personal bank account. Third-party accounts are not allowed.
• All USD deposits must be made from the linked account. Transfers from other accounts will be refunded.

Step 6: Complete KYC Verification

1. Go to “Account Settings” → “Identity Verification”
2. Select your KYC level → Upload the required documents → Click “Start Verification”
3. Review takes about 1 to 3 business days. Once approved, you can deposit and withdraw TWD.
4. You will receive an email notification once verification is complete.

KYC Verification Levels and Required Documents:
• Lv.1：Phone number verification, ID + secondary document, selfie with ID and handwritten note
• Lv.2：Complete Level 1 and verify your bank account.

Incorrect or unclear submissions may result in rejection or requests for resubmission. Make sure all documents are clear and unobstructed.

Max Deposit Process

1. Log in to your account and confirm that you are a Level 2 user.
   (If you haven’t completed KYC Level 2, please finish bank account verification first.)
2. Go to Wallet > TWD > Deposit, then choose a deposit method. You will receive a personalized deposit account number.
3. Use your verified bank account to transfer funds via online banking or ATM to the provided account. Your deposit will be processed once the transfer is complete.

Important Notes:

• The single deposit limit is NT$1.5 million. There is no daily or monthly limit.
  
• Deposits will fail if made via cash transfer, over-the-counter bank transfer, transfers from unverified bank accounts, corporate online banking, or third-party payment services.
  
• If your deposit does not go through, contact customer support to request a refund. Once approved, the refund will be returned to your original bank account within 1 to 3 business days.
  (A NT$15 interbank transfer fee will be deducted.)

Max Withdrawal Process

1. Go to Wallet > TWD > Withdraw, and select your withdrawal method.
2. Enter the TWD amount to withdraw, click submit, and enter your 2FA code.
   Once confirmed, your withdrawal request will be processed.

How Are Max Exchange Fees Calculated?

• Trading Fees
  • Maker Fee: 0.05% per executed trade
  • Taker Fee: 0.15% per executed trade
  • Fee Discount: Get 50% off trading fees when using MAX Token for payment
• Deposit Fee: NT$0
• Withdrawal Fee: NT$15 per transaction (individual account), NT$100 per transaction (corporate account)

Is Max Exchange a Scam? 3 Common Fraud Tactics

Many people believe they were “scammed by Max,” but in reality, scammers are using the name of Max Exchange to commit fraud.

Here are 3 common scams associated with Max Exchange:

1. Job or Loan Scams: Promises of high pay or fast loans are used to steal personal info or charge fake fees.
   
2. Romance or Investment Scams: Scammers build fake online relationships to trick users into investing in bogus crypto projects.
   
3. Fake Trading Platforms: “Guaranteed profit” claims lead victims to deposit money into fake platforms, then the scammers vanish.

How to Avoid Scams?

1. Always verify the other party’s identity before making any transaction. Do not trust strangers you meet online.
   
2. MaiCoin and Max will never offer investment advice, loans, or job opportunities. Any such ads are scams.
   
3. Be cautious of anyone asking you to transfer funds to a specific wallet address. Always confirm with Max’s official support.
   
4. If you suspect fraud, report it to the police immediately and contact Max customer service for assistance.

Max vs. Binance: Which One Should You Choose?

The main difference is that Max supports TWD deposits and withdrawals, while Binance does not support TWD withdrawals.

Why Buy on Max and Transfer to Binance?
Binance offers better prices, but doesn’t support TWD, so users buy USDT on Max, then transfer it to Binance.

Despite a small fee, the overall cost is often lower.

Max vs Binance

Max FAQs

Conclusion

Max is a well-known digital asset exchange in Taiwan, offering users a safe and efficient way to trade cryptocurrency.